How It Works: One Request, a Licensed Local Crew

What happens after you send a request

You tell us what happened

Water, fire, smoke, a burst pipe or a sewage backup, plus your ZIP code. It takes about a minute.

We call you back and line up a crew

A real person confirms the details and matches you with a licensed restoration contractor who works your area. You can check their Oregon CCB license yourself before anyone starts.

The crew stops the damage and documents it

Water extraction, drying, board-up or smoke cleanup, plus the photos, moisture readings and itemized estimate your adjuster will ask for.

You approve the work and the claim moves

Nothing starts until you approve the contractor and the scope. You stay in charge of your claim, and Oregon gives you the right to choose your own contractor.

Why we exist

When a pipe bursts at midnight or smoke fills a house, most people end up calling company after company, comparing promises they can't check, while the damage keeps spreading. We do that legwork for you, and we only send contractors who meet the standards below.

How we choose contractors

An active Oregon CCB license, with the bond and liability insurance Oregon requires for it (ORS 701.068, ORS 701.073). You can verify it yourself on the CCB website.
They work your area and can tell you a real arrival window.
They document jobs the way adjusters expect: dated photos, daily moisture readings and line-item estimates.
They tell you up front what they can do and what needs a different contractor. Under Oregon law, repair and rebuild are separate from restoration work like water removal and cleanup (ORS 701.540).

What we won't do

Promise what your insurance will pay.
Pressure you to sign anything.
Sell your information to marketers. We share your request only with the contractor we line up for you.

Questions about how this works

Who actually does the work?

An independent restoration contractor from your area, licensed by the Oregon Construction Contractors Board. We line up the crew; you approve them and the scope; they do the work under their own license and contract.

How does 503 Restoration get paid?

The contractors we work with pay us. There's no charge to you for requesting help.

Can I say no to the contractor you suggest?

Yes. You're never obligated to hire anyone, and Oregon's homeowners bill of rights says you have the right to use any contractor (Oregon DFR).

Do you deal with my insurance company for me?

No. You stay in charge of your claim. We explain how Oregon claims work, and the contractor provides the photos, moisture readings and line-item estimate your adjuster needs. We don't give legal advice or promise what an insurer will pay.

What if something goes wrong with the job?

Tell us. We'll work with you and the contractor to sort it out, and we stop sending work to contractors who don't hold up their end. Your contract is with the contractor, whose license requires a surety bond (ORS 701.068) and liability insurance (ORS 701.073). You can also file a complaint with the Oregon CCB.

The standards we hold every job to

Licensed, bonded and insured crews only

We only line up contractors with an active Oregon Construction Contractors Board license, and Oregon requires every licensed contractor to carry a bond (ORS 701.068) and liability insurance (ORS 701.073). Ask for their CCB number and look it up on the CCB website before you sign.

Prices before pressure

Our cost guide shows typical Portland and national ranges, with sources, so you know what's normal before anyone quotes you.

Your claim, your choice

Oregon's homeowners bill of rights says you can use any contractor (Oregon DFR). We explain your rights in plain English in our Oregon claim guide.

Paperwork your adjuster can use

Dated photos, daily moisture readings and an itemized estimate. Good records make the adjuster's job easier and your claim harder to dispute.

How 503 Restoration works